Legal Information

Privacy Policy

Last updated: February 20, 2026

Personal Data Protection

At Machupicchu Agency, we are committed to protecting your privacy and personal data. This policy explains how we collect, use, store, and protect the information you provide when using our services.

Collection Data Usage Legal Basis Sharing Security Retention Your Rights Cookies Changes Contact

Information We Collect

Data we gather from our users

We collect the following information when you use our services:

Identification data: Full name, document number (ID/Passport), nationality.
Contact data: Email address, phone number/WhatsApp.
Travel data: Dates, destinations, number of passengers, service preferences.
Payment data: Payment method used (we do not store card details).
Browsing data: IP address, browser type, pages visited.

How We Use Your Information

Purposes of data processing

We use your personal data to:

Process and confirm your transportation bookings.
Communicate with you about your booking (confirmations, reminders, changes).
Provide customer service and answer your inquiries.
Improve our services and user experience.
Comply with legal and regulatory obligations.
Send promotional information (only with your consent).

Legal Basis for Processing

Legal foundations

The processing of your data is based on:

Contract execution

To provide the requested transportation services.

Consent

For sending commercial communications.

Legitimate interest

To improve our services and prevent fraud.

Legal obligation

To comply with tax and regulatory requirements.

Data Security

Protection measures implemented

We implement technical and organizational security measures to protect your data:

SSL/TLS encryption on all data transmissions.

Restricted access only to authorized personnel.

Regular and protected backups.

Continuous security monitoring.

Data Retention

Storage periods

We retain your data for as long as necessary to:

Provide the requested service.
Comply with legal obligations (invoices: 6 years).
Manage potential claims.

Once the retention period ends, your data will be securely deleted.

Your Rights

Data protection rights

You have the right to:

Access: Request a copy of your personal data.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of your data.
Portability: Receive your data in a structured format.
Objection: Object to processing for marketing purposes.
Restriction: Request limitation of processing.

To exercise any of these rights, contact us at [email protected].

Cookies

Cookie usage on our site

Our website uses cookies to improve your browsing experience.

Types of cookies we use:

Essential

Necessary for the website to function.

Analytics

To understand how you interact with the site.

Functional

To remember your preferences.

You can configure your browser to reject cookies, although this may affect site functionality.

Changes to This Policy

Updates and notifications

We may update this policy periodically. Any changes will be posted on this page with the date of the last update. We recommend reviewing this policy regularly.