Cancellation Policy

2.1 Any change of date, time or service after payment confirmation will be subject to availability and possible penalties or fare differences.

2.2 Changes that may be processed at no cost (subject to availability at the moment):

• Change of pickup point within the same city, if informed in advance.

2.3 Changes that may incur additional costs (subject to availability at the moment):

• Change of destination (price will be adjusted according to the new route).
• Increase in the number of passengers (price will be adjusted according to the new vehicle type and subject to availability at the moment).
• Change of the service date (subject to the cancellation policies mentioned above).
• Extension of the service schedule.

There are events beyond our control that may prevent, totally or partially, the provision of the service:

3.1 Events considered force majeure:

• Natural disasters or extreme weather conditions that prevent the normal operation of transport vehicles, trains or others, and that put their safety at risk (landslides, snowstorms, heavy storms or others).
• Road blockades due to protests or strikes caused by socio-political issues.
• Health emergencies, epidemics or government restrictions.
• Traffic accidents that directly affect the normal operation of access roads to the destination.

3.2 Scope of our responsibility:

In these cases, we will make the following arrangements on behalf of the passenger:

• Coordinate with each provider whatever is recoverable or reschedulable under their policy.
• Offer alternatives whenever possible (subject to availability and possible fare differences).
• Refunds —if any— will depend exclusively on what each provider returns.

Note: If the passenger cannot reach the meeting point due to causes outside the company (delays, road closures, personal decisions), the service is considered no-show with no right to a refund.

5.1 Transfers from the airport:

• We monitor flights in real-time to coordinate your pickup at the airport.
• The waiting time included within the service is up to 60 minutes from your flight's arrival time.

5.2 Transfers to the airport:

• If your flight is moved earlier, notify us as soon as possible.
• We will do our best to adjust the schedule (subject to availability; additional charges may apply).

5.3 We ask you to confirm your flight information via WhatsApp for proper coordination of your transfers.

6.1 To request a refund:

1. Send your request by email to [email protected]
2. Include your booking number and reason for cancellation.
3. You will receive confirmation within 24 hours.

6.2 Processing times (once the refund is approved):

• Credit/debit card: 5-10 business days.
• PayPal: 3-5 business days.
• Bank transfer: 3-5 business days.

6.3 Refunds are made in the same currency as the original payment. Bank commissions or payment gateway fees are the customer's responsibility.

7.1 During peak season (June to November and holidays):

• Booking with more time in advance is recommended.
• Cancellation policies apply equally.
• Rescheduling is subject to limited availability.

7.2 For special services (weddings, corporate events, large groups):

• Special conditions may apply as agreed in writing.
• Consult with your executive for the specific conditions of the booking.

To cancel or modify your booking, contact us through any of these channels: